Radisson Hotel Group to leverage Reltio’s award-winning cloud data solution to accelerate the value of its data and drive exceptional customer service
Radisson Hotel Group has selected Reltio’s cloud-native, software-as-a-service (SaaS) platform to unlock the power of the Group’s enterprise data, accelerate its business transformation, and enhance its customers’ experiences. In the hospitality business, driving the best-possible outcome for customers is essential to ensure repeat business, and having the right data plays a vital role in assuring those outcomes.
Radisson Hotel Group will implement Reltio’s secure, cloud-native platform to continuously consolidate the Group’s data in real time across its hotels. By deploying the Reltio platform, Radisson Hotel Group will improve its data quality, particularly around reporting. It will also improve its data workflows across the organization, which will help improve its business performance while reducing workloads. Most importantly, by ensuring consistent master data, Radisson Hotel Group can now leverage accurate, consistent, and comprehensive information to transform its business and improve the exceptional service its loyal customer base has come to expect.
“At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. It is how we do business and who we are at the core,” said Nouman Ali, Senior Director, Global Data Governance & MDM. “Data plays a crucial role in enhancing and personalizing our customers’ experiences. Reltio is a key partner as we embark on our digital transformation initiative. Reltio's cloud native solution gives us the trusted, high quality data we need – in real time – to deliver truly memorable moments for our guests.”
Radisson Hotel Group is one of the world's largest hotel groups. The Radisson family of brands can be found around the world in more than 120 countries with currently over 1,700 hotels in operation and under development. The Group has been recognized as the 4th-Best Employer in the Travel & Leisure Industry by Forbes.
“The breadth of Radisson Hotel Group’s enterprise application system architecture, which expands across many hotel chains and operational units, requires a need for accurate, timely data that can help deliver an even better customer experience and drive business outcomes,” said Manish Sood, CEO, Founder & Chairman of Reltio. “That's where we help – the Reltio platform combines all of Radisson Hotel Group’s data sources into one – from loyalty, to transactions, to preferences – giving it a 360-degree view of its customers. We are thrilled to have Radisson Hotel Group as a partner, and to help accelerate the value of its data.”
About Reltio
At Reltio, we believe data should fuel companies’ success, not hold them back. Our first-of-its-kind, cloud-native platform unifies multi-source, siloed data into a single source of trusted information for any data domain. Agile enough to fit any company’s needs, it can flex at will – for accelerated data value creation, and ongoing effectiveness. It’s also fully compliant and secure, so data can be acted upon with confidence. Our diverse set of customers -- from start-ups to large enterprises in more than 140 countries spanning multiple industries -- rely on our award-winning platform to fuel their success. To learn more about Reltio, visit www.reltio.com.
About Radisson Hotel Group
The Radisson family of brands can be found around the world in more than 120 countries, with currently over 1,700 hotels in operation and under development. Radisson Hotel Group operates the business in EMEA and APAC with over 1,000 hotels in operation and under development. The international hotel group is rapidly growing with a plan to double the portfolio by 2025. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
The Radisson family of brands portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought together under one commercial umbrella brand Radisson Hotels.
Radisson Rewards is Radisson Hotel Group’s international rewards program that delivers unique and personalized ways to create memorable moments that matter to its guests. Radisson Rewards offers an exceptional experience for its guests, meeting planners, and travel agents in Europe, Middle East, Africa, and Asia Pacific.
Radisson Meetings provides tailored solutions for any event or meeting, including hybrid solutions placing guests and their needs at the heart of its offer. Radisson Meetings is built around three strong service commitments: Personal, Professional and Memorable, while delivering on the brilliant basics and being uniquely 100% Carbon Neutral.
The health and safety of guests and team members remain a top priority for Radisson Hotel Group. All properties across the Group’s portfolio are subject to stringent health and safety requirements, as outlined in the Radisson Hotels Safety Protocol. The Safety Protocol is an integral part of Radisson Hotel Group’s Safety and Security program ensuring we always care for our guests and team members.
For more information, visit our corporate website. Or connect with Radisson Hotels on:
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Contacts
Alan Ryan
Allison+Partners for Reltio
Reltio@allisonpr.com
