Acquisition adds enterprise-scale RCS powered patient texting to SpinSci’s generative AI powered patient access solution

SpinSci, the agentic AI company for patient access, today announced it has acquired Dialog Health, a patient communication platform trusted by Fortune 500 health systems, health plans, and ambulatory surgery centers. The acquisition expands SpinSci's AI-powered patient access platform by adding Dialog Health's proven patient engagement and communication capabilities, creating a more connected healthcare experience. Together, the companies will deliver a seamless patient journey—from proactive engagement and access to care through workflow automation and issue resolution—while accelerating innovation through greater scale, resources, and investment.

Dialog Health brings a proven two-way texting and RCS platform with reach rates of up to 96%, helping healthcare organizations engage patients through automated workflows and communications that support appointment reminders, confirmations, recall, orders, surveys, billing follow-up, and staff engagement, all through seamless integrations with leading healthcare EHRs and systems. That capability complements SpinSci's existing Voice AI-powered patient access and notification solutions, giving health systems a unified platform for proactive patient engagement across both voice and text.

"From the start, Dialog Health has been singularly focused on helping healthcare organizations connect with their patients through two-way texting, real conversational engagement, and doing it better than anyone in the space," said Andy Asava, CEO of SpinSci. "Their platform is trusted by some of the largest health systems in the country, and the results they have delivered speak for themselves. We are honored to welcome this talented team to SpinSci."

Both companies share a defining trait: a singular, multi-decade focus on healthcare. Dialog Health built its platform specifically for the realities of healthcare communication, including HIPAA, TCPA, and CTIA compliance, rather than retrofitting a generic marketing texting tool. This common focus between SpinSci and Dialog Health makes the integration far deeper than a typical acquisition.

“We have spent more than a decade proving that the right message, at the right time, drives patient action, improves experiences, and protects revenue," said Sean Roy, CEO of Dialog Health. "Joining SpinSci allows us to extend that impact across a broader patient journey while continuing to deliver the trusted engagement solutions and exceptional service our clients rely on every day. We are honored to join a team that has built such impressive capabilities in patient access and healthcare AI. Together, we have an incredible opportunity to help healthcare organizations create a more connected experience for patients and staff.”

By combining Dialog Health's expertise in conversational engagement with SpinSci's innovations in patient access and healthcare AI, the organizations are creating a more connected approach to patient engagement. SpinSci's Healthcare AI Fabric (HCAF) is a proprietary intelligence layer that makes a health system’s EHR data AI-ready. HCAF identifies the events that should initiate patient outreach, including scheduled appointments, new referrals, ready prescriptions, and outstanding balances, and triggers the appropriate communication automatically, without manual list-building or batch processing.

Together, SpinSci and Dialog Health bring complementary technologies, deep healthcare expertise, and a shared vision for transforming how healthcare organizations connect with patients—creating a more seamless experience across patient access, engagement, and the continuum of care.

About SpinSci

SpinSci is the leader in agentic AI for patient access, helping large health systems serve more patients, reduce costs, and deliver frictionless patient experiences with AI. Integrated natively with leading EHR and contact center platforms, SpinSci's Healthcare AI Fabric orchestrates AI co-workers to manage scheduling, billing, referrals, and pharmacy workflows autonomously, while working alongside people to make every interaction faster and more effective. SpinSci covers the full patient journey, from first contact to resolution, turning patient access into a competitive advantage. With nearly two decades of healthcare-exclusive focus, the company serves 165 health systems, automating 400 million patient interactions annually. Learn more at spinsci.ai.

About Dialog Health

Dialog Health is a HIPAA-compliant patient and staff engagement platform built specifically for healthcare. Its enterprise-grade conversational messaging platform, including two-way texting and RCS, helps healthcare organizations automate and personalize communications across the continuum of care—from referrals, orders, and appointment readiness to recall campaigns, billing follow-up, surveys, and staff engagement. Trusted by many of the nation's largest health systems, including Fortune 500 healthcare organizations, Dialog Health has spent more than a decade helping providers improve patient access, reduce no-shows, ease staff workload, and protect revenue through better communication.

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The acquisition expands SpinSci's AI-powered patient access platform by adding Dialog Health's proven patient engagement and communication capabilities, creating a more connected healthcare experience.