The U.S. Department of the Interior (DOI) Office of Law Enforcement and Security has deployed the Mark43 Law Enforcement Records Management System (LE RMS) and Computer Aided Dispatch (CAD), in partnership with Simple Technology Solutions (STS), marking a milestone in modernizing federal public safety technology. This implementation—spanning six law enforcement programs, with approximately 3,000 sworn law enforcement officers (LEOs) and over 855 locations nationwide—establishes one of the most expansive connected public safety platforms in operation today.

For the first time, DOI law enforcement programs now share a common operating picture, unifying records management and dispatch across bureaus, people, and places for better law enforcement and public safety outcomes. This interoperability enables bureaus to identify crime patterns, track incidents across jurisdictions, share data seamlessly, and conduct more efficient law enforcement operations. Covering roughly 20% of the nation’s landmass, including 40% of the southern border—from the U.S. Park Police (USPP) to the Bureau of Land Management (BLM)—the deployment will unite more than two dozen dispatch centers under a single platform, eliminating dozens of unique systems provided by multiple legacy vendors and replacing outdated paper-based workflows with a modern, connected platform, to create one of the largest, most comprehensive connected public safety platforms in the world. The Department anticipates significant efficiency gains, according to internal estimates.

“When I first joined the Park Police, everything was done with pen and paper, then typewriters, and eventually early digital systems,” said DOI Office of Law Enforcement and Security Director Robert D. MacLean. “This deployment reflects how far we’ve come in modernizing our approach to law enforcement operations. It’s an important milestone in our broader effort to improve efficiency and responsiveness across the department.”

“This modernization effort is expected to enhance the effectiveness of federal law enforcement officers within the Department of the Interior,” Director MacLean added. “By enabling more seamless and secure data sharing across law enforcement components, it supports officer safety and operational coordination.”

“This milestone deployment underscores the federal government’s commitment to bringing its law enforcement mission into the 21st century,” said Bob Hughes, CEO at Mark43. “Together with STS, we are delivering the scale, security, and resilience required to support DOI’s critical mission. By moving from outdated, siloed, and paper-based systems to a single cloud-native platform, DOI now has the tools to operate smarter, safer, and faster across the country.”

Betsey Hutton, Chief Growth Officer at Simple Technology Solutions, said: “This system gives DOI officers tools they’ve never had before—from electronic citations in the field to near real-time analytics. It’s about eliminating outdated processes and giving officers the modern, secure, and scalable technology they deserve to protect our nation’s people and resources.”

In addition to the launch of RMS and CAD, DOI has also rolled out Mark43 eCitations for the first time. Officers can now issue citations digitally in the field using mobile devices, saving time, improving accuracy, and eliminating cumbersome paper-based processes. By integrating directly with the Mark43 RMS, citation data is available in real-time across DOI law enforcement agencies, reducing administrative overhead, strengthening officer safety, and accelerating investigations.

With this deployment, DOI law enforcement gains access to capabilities never before possible:

• Nationwide interoperability: For the first time, bureaus can identify crime patterns, track incidents across jurisdictions, and share data seamlessly.
• Modern mobility: Officers can issue mobile citations, write reports in the field, and access mission-critical information, even in rural or remote areas.
• Real-time operational continuity: The migration delivered zero downtime, ensuring uninterrupted public safety operations during the cutover.
• Built-in compliance and analytics: The Mark43 RMS ensures NIBRS compliance out of the box and empowers agencies to run near real-time reports with a single click. Capabilities that previously took days of manual work and hand-written NIBRS reporting.
• Premier security: Mark43’s FedRAMP Authorized, NIST compliant, and cloud-native resiliency ensure the highest standards of security and availability.
• Enhanced safety and situational awareness: With Mark43's mobile-first technology, DOI agents will have real-time data and intelligence at their fingertips, which is critical in this high-pressure environment.

This initiative also supports federal priorities to improve efficiency, strengthen public safety, and enhance the nation’s parks and public spaces. By streamlining operations and reducing reliance on paper-based processes, the deployment advances government-wide goals for efficiency (Executive Order 13781), cost savings, and the upkeep of safe, well-maintained public lands. These outcomes align with longstanding federal efforts to modernize service delivery, reduce administrative overhead, and ensure resources are used effectively.

The deployment replaces a legacy system with a modern, cloud-native solution, addressing long-standing challenges faced by DOI law enforcement. Many bureaus, including U.S. Park Police units throughout the nation, still relied heavily on paper-based processes, which created inefficiencies and slowed response times. By moving to the Mark43 RMS, DOI is modernizing its operations with a cloud-native solution that ensures long-term resilience, scalability, and innovation.

“This partnership demonstrates the power of cloud-native technology to transform public safety on a national scale. The federal government deserves modern tools, and we are honored to deliver them,” said Hughes.

About Mark43

Mark43 brings modern technology to enhance public safety, making state, local and federal agencies faster, smarter, and their communities safer. Its integrated Records Management System, Computer-Aided Dispatch, and Data Analytics form the backbone of a unified, real-time public safety operating platform to streamline workflows, improve response times, and foster collaboration. Trusted by over 300 agencies, Mark43 increases effectiveness and efficiency amid rising demands and limited resources. By supporting first responders with innovative tools, AI technology, and a strong cybersecurity foundation, Mark43 equips public safety agencies to address the challenges of today and tomorrow. Visit www.mark43.com for more information or to request a demo.

About Simple Technology Solutions (STS)

Simple Technology Solutions is a HUBZone small business specializing in data-centric digital solutions for federal law enforcement and public safety agencies. We integrate commercial cloud and AI/ML technologies to deliver full-stack solutions that enable efficiencies, cost optimization, operational excellence, and data-driven decision-making. Combined with our hyper-focus on business objectives and measurable outcomes, we employ technology to streamline processes and re-focus human talent on mission-critical work. Our "enterprise-first" mentality ensures deployments are scalable, interconnected, and secure.

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“This milestone deployment underscores the federal government’s commitment to bringing its law enforcement mission into the 21st century,” said Bob Hughes, CEO at Mark43.