NEW YORK, NY / ACCESSWIRE / October 22, 2024 / interface.ai, the leading provider of agentic AI solutions for community banks and credit unions, today announced the successful completion of a funding round led by Avataar Venture Partners. Bootstrapped since its inception, the company has achieved significant milestones-including reaching several tens of millions of dollars in revenue, serving around 100 customers, and experiencing increasing sales momentum toward reaching over 1,000 customers. Recently featured in Forbes as the most successful bootstrapped fintech startup, interface.ai now becomes the most valuable AI company in banking, solidifying its role as the AI leader in self-service banking solutions.
In today's fast-changing technological climate and with shorter attention spans, consumer preferences have shifted dramatically. Most people now prefer to have their questions answered in seconds rather than waiting on long holds. Financial institutions often have hundreds of systems and a multitude of customized products, making it challenging for human agents to know all permutations and combinations. This is where interface.ai's solution comes into play. Consisting of BFSI-specific AI algorithms and pre-built adapters to various banking systems, it's a real game-changer. The insights and transaction support can be delivered either as a co-pilot to internal staff or even exposed directly to the end-customer via Sphere, interface.ai's multi-modal AI agent.
interface.ai's AI agents-through voice, chat, and co-pilot experiences-are transforming how financial institutions serve their customers. Acting as the first line of defense, these AI agents handle incoming member and customer calls, resolving upwards of 60% of inquiries directly. This dramatically reduces the cost to serve, while freeing up bank or credit union contact center agents to focus on more complex requests. With superior natural language capabilities that understand different accents, most end-customers may not even realize they are interacting with an AI agent.
With proprietary Generative AI, interface.ai's multimodal agents transcend basic customer interactions. These advanced, autonomous agents execute actions through deep integrations with core banking systems, offering personalized cross-sell and upsell opportunities, financial insights, and proactive guidance. For instance, when a customer needs to modify a mortgage payment, the AI agent not only processes the request accurately but also autonomously suggests relevant insurance products based on the individual's financial profile and prior interactions. This agentic approach benefits consumers by offering tailored advice, while financial institutions benefit from increased service adoption and revenue.
"We are thrilled to have the support of such esteemed investors who share our bold vision for the future of AI-driven banking experiences," said Srinivas Njay, CEO of interface.ai. "This funding will allow us to accelerate the transformation of self-service in banking through agentic AI, delivering unified and hyper-personalized experiences that empower financial institutions' customers and employees. Our AI agents don't just react-they anticipate needs, provide tailored advice, and autonomously guide individuals toward long-term financial wellness."
"At Avataar, we are huge believers in enterprise vertical SaaS companies and the immense power of AI to further optimize these complex value chains to unlock wow-customer experiences while also driving cost savings and increasing speed," said Nishant Rao, Founding Partner at Avataar Venture Partners. "Sri and Bruce have done a stellar job in building an at-scale company from the ground up, and we are super inspired by their future vision to better serve and impact over 150 million American lives. In fact, I genuinely believe interface.ai can become a billion-dollar revenue company! Our unique #OperatingVC model will ensure we stand side by side with the founders to deliver on their ambitious vision."
Inspired by CEO Srinivas Njay's personal experience witnessing his father's impact in the community financial institution space-helping hundreds of thousands of middle-class families-interface.ai is on a mission to empower hundreds of millions more. In the U.S., credit unions and community banks serve over 150 million individuals.With the company's breakthrough technology, financial institutions can operate and scale efficiently, while democratizing financial wellness for all of these individuals. By providing personalized financial advice and education, interface.ai empowers customers to achieve financial wellness, regardless of their wealth or background.
With this new capital, interface.ai plans to expand its team to enhance product offerings, strengthen customer success and services, and accelerate go-to-market initiatives. The company will also invest in advancing its proprietary AI capabilities to meet the evolving regulatory and compliance needs of community banks and credit unions, ensuring they maintain their leadership in an increasingly dynamic market.
About interface.ai
interface.ai is a leading provider of agentic AI solutions, specializing in serving community banks and credit unions. Its AI platform delivers a seamless, unified experience across voice, digital, and employee-assisted channels, all powered by a single AI brain that continuously learns and operates autonomously. Committed to driving automation, ensuring compliance, and enhancing customer satisfaction, interface.ai offers pre-trained AI solutions that are easy to integrate, scale, and manage. Trusted by close to 100 financial institutions, interface.ai is dedicated to helping them achieve their business goals while empowering their customers to achieve financial wellness through agentic AI.
About Avataar Venture Partners
Avataar Venture Partners is a growth-stage venture capital firm focused on investing in and scaling B2B and SaaS companies. Leveraging its unique #OperatingVC model, Avataar partners closely with founders to help them accelerate growth, optimize operations, and achieve their ambitious visions. With deep expertise in scaling enterprise-focused businesses, Avataar is committed to backing companies that have the potential to become market leaders and drive significant impact in their industries.
For more information, please visit https://interface.ai/ or contact:
Media Contact
Chris Bechtel
VP, Marketing
interface.ai
Email: chris.bechtel@interface.ai
Phone: 310-963-5692
Investor Relations Contact:
Srinivas Njay
CEO
interface.ai
Email: srinivas@interface.ai
Phone: 650-381-9283
Disclaimer:
This press release contains forward-looking statements that are based on current expectations and beliefs. These forward-looking statements are not guarantees of future performance and involve risks and uncertainties. interface.ai assumes no obligation to update any forward-looking statements contained in this press release.
SOURCE: Interface AI
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