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The Pentagon Force Protection Agency Selects MicroAutomation's JITC Certified NextGen 911 Solution

MicroAutomation, working with its partner LBO Technology, has been awarded a multi-year contract from the PFPA for its Omni911 Next Generation 911 solution and support services.

CENTREVILLE, Va. - September 26, 2019 - (Newswire.com)

​​​MicroAutomation, a recognized leader in contact center automation and 911 solutions, announced today that the company’s JITC Certified NextGen 9-1-1 solution has been selected by the Pentagon Force Protection Agency. Working under its prime contractor, LBO Technology, MicroAutomation will provide solution design & system architecture services and its NG911 solution, Omni911.

The Pentagon Force Protection Agency, part of the Department of Defense, is charged with protecting and safeguarding designated DoD personnel, resources and facilities. The Agency leads the DoD in force protection best practices by professionalizing, standardizing, and integrating services, processes and systems.

Omni911 is an entirely software-based NG911 call handling solution, fully compliant with NENA i3 standards, capable of operating in a premise-based or hosted environment. It is built to serve the unique needs of both civilian Public Safety Answering Points (PSAP), DoD’s Emergency Communications Centers, and Command and Control requirements. It seamlessly supports legacy phone switches, current IP-based switches and the new ESInet networked environments. The DoD’s Joint Interoperability Test Command (JITC), part of the Defense Information Systems Agency (DISA), conducts the highest level of information assurance (IA), interoperability (IO) and cybersecurity (CS) testing for systems developed to operate within the DoD.

“We are proud to receive this award from such a prestigious and critical DoD agency,” declares Suresh Gursahaney, MicroAutomation’s Founder and CEO. “We look forward to supporting the PFPA’s mission through both our NG911 solution and our ongoing support services.”

About MicroAutomation

MicroAutomation is an industry-leading consulting, professional services and systems integration company providing advanced contact center solutions across all types of organizations in both the public and private sectors. For over 28 years the company has designed and implemented contact center solutions for Fortune 500 customers and advanced 911 solutions for civilian and DoD customers domestically and internationally. www.MicroAutomation.com

About LBO Technology

LBO Technology brings experience in guiding application development and process improvements across groups and entire enterprises. For almost 10 years, LBO Technology has utilized a wide spectrum of technologies to assist both Federal and commercial organization with software development projects. LBO Technology’s software development teams specialize in all areas of application life cycle and provide vendor-agnostic specialized internet and intranet software application development, client and server systems engineering, and enterprise-class software development. www.LBOTech.com




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